Frequently Asked Questions

Please click the link for further information: https://www.jalaramsweetmart.co.uk/Delivery-Information

Our refunds and exchanges policy lasts of 14 days from the date of delivery of your order. For full explanation on refunds and exchanges please see the link below: www.jalaramsweetmart.co.uk

We accept nearly all major debit/credit cards via the online store.We cannot accept cash or cheques, so all payments must be made by card

Payment for your order is taken and charged during the checkout process.

If you receive an error the first you enter your credit card details, it may be that you have forgotten a field or made an error when entering your details. The cause of such an error will appear in red and you will be instructed toad your details again. If you enter your details currently but, after you submit your details, the page seen frozen on ‘processing payment’ this may be an issue with the browser you are using. We always recommend using the very latest version of your internet browser, if this persists, please contact us. If your order has gone through correctly, you will receive an email confirmation and will be able to see the order details in the order history section of your account if you have created an account when placing the order.

Yes, we use variety of security measures to keep the privacy and safety of your personal information. Using you credit card on our ordering platforms is safe. Jalaramsweetmart Does not scan, capture, or store credit, or store credit card information at all. The credit card information is only used by the payment Gateway service providers such as PayPal.

We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.

We do not store your personal data and therefore don’t have the rights to add to your order and automatically charge you for the change. This is to ensure that only you can authorise payment to your card. If you need to add something to your order, please email us at Jalaramswwetmart9@gmail.com and someone from the team will try and assist you. We may need to send you a link for any extra payments.

All items displayed on the website are in stock. If the item is sold out, you will not add it your order.

If an item, you ordered online is not in-stock for delivery a refund for that item will automatically be placed to the same card used to place the order. Please allow 3-5 working days for the refund to appear in your account. On some occasions, we may send substitute items of the kind/weight if the product is out of stock.

During the packing process, a member of the Jalaram sweetmart will go through your order all the items that you have ordered are packed. They will inform you of any missing/out of stock items. If there is something missing, please reply to the order confirmation email and we will be able to assist.

Please allow up to 1 hour for your email to come through. If you have still not received it, thereafter, please send us an email on Jalaramsweetmart9@gmail.com

All of our fresh products are priced by weight, the online/app price is the average cost of the product across a large number or containers. The pricing is the most competitive price we can offer as this is already being subsidised by us. If we did not charge for the delivery or the frozen surcharge, we would not be able to undertake online ordering, as is the same for all independent online retailers. With rising costs in transport and services, we have tried to make sure this is not passed onto the customers and so we have tried to make sure this is not passed onto the customers and so we have not changed the vast majority of our pricing structure in over 12 months, All Frozen product prices contain a small surcharge for shipping and packaging costs, in comparison to frozen products purchased in-store.

Of course, please email Jalaramsweetmart9@gmail.com and we would be more than happy to answer any of your questions and discuss further.

Yes, we plan to add more products and we are updating the website frequently. If you have any suggestions or requests, please email on Jalaramsweetmart9@gmail