Delivery Terms:
Standard home delivery is available between ……………………………. Frozen products delivery: Frozen products will be delivered between …………………. For any order placed between ………….. Your parcel will be dispatched the next Monday to arrive with you on……… Delivery Pricing:Why do you charge for delivery?
We apply a delivery charge for several reasons. Firstly, our pricing structure aims to maintain fairness and transparency for all customers, both in-store and online. By separating the cost of delivery, we ensure that our prices remain consistent and do not include inflated amounts to cover the expenses associated with delivery services.
Additionally, providing delivery services incurs various costs such as transportation, packaging materials, and labour. These expenses are essential for ensuring the safe and efficient delivery of your order to your desired location. By charging a separate delivery fee, we can allocate these costs appropriately and maintain competitive pricing for our products.
It is important to note that our pricing policy ensures that customers who choose to visit our physical store and those who opt for delivery receive the same prices for our products. We strive to offer a fair and equitable shopping experience to all our valued customers, regardless of their preferred method of purchase.
We appreciate your understanding of our delivery charge and assure you that it enables us to provide reliable and convenient delivery services while maintaining competitive prices for our high-quality products.
Has my order shipped?
To obtain information about the status of your order and whether it has been shipped, we recommend checking your email inbox. Upon shipment of your order, we send an email notification that includes details about the courier and a tracking number. This email serves as confirmation that your order has been dispatched and provides you with the means to track its progress.
Please check your email, including your spam or junk folder, for any notifications from us regarding the shipment of your order. If you are unable to locate the email or require further assistance, please feel free to contact our customer support team. They will be more than happy to provide you with the latest information regarding the status of your order and its shipment.
Can I cancel or modify my order?
Cancellation or modification of an order is subject to specific conditions. Once an order has been shipped, it is no longer possible to cancel or modify it. However, if you wish to make changes or cancel your order before receiving the shipment notification, we will make every effort to accommodate your request.
To initiate a cancellation or modification, please contact our team by replying to your confirmation email or sending an email to info@jalaramsweetmart.co.uk. Kindly provide the relevant details of your order and your requested changes or cancellation. We will review your request and respond to you promptly regarding its feasibility.
Please note that we cannot guarantee that all changes or cancellations can be accommodated, especially if the order has already been processed or shipped. We recommend contacting us as soon as possible to increase the likelihood of fulfilling your request.
We value your satisfaction and will strive to assist you to the best of our abilities in addressing any concerns regarding your order.
What delivery service is used?
We utilize a trackable delivery service to ensure the secure and timely delivery of your parcel. This allows you to track the progress of your order through the delivery company we have partnered with. To ensure the safe receipt of your order, a signature upon delivery is required.
Please ensure that there will be someone available at the specified shipping address to sign for the delivery. This ensures that the parcel is received by the intended recipient and helps maintain the integrity of the delivery process.
By using a trackable delivery service and requiring a signature, we aim to provide you with peace of mind and ensure the successful and accountable delivery of your order.
If you have any further questions or concerns regarding the delivery service or require assistance with tracking your order, please do not hesitate to reach out to our customer support team. They will be happy to provide you with the necessary information and support.
How do l track my order?
To track your order, you will receive an email update from us once your order has been dispatched. This email will include your parcel tracking number. To track your order, you can use the following links based on the format of your tracking number:
For a 10-digit tracking number, please visit: https://parcel.dhl.co.uk/track-a-parcel/
For a 14-digit tracking number, please visit: https://track.dhlparcel.co.uk/
By visiting these links and entering your tracking number, you will be able to track the progress of your order and stay updated on its current status.
Additionally, you may also receive updates directly from the postal services via text message or email. These updates will provide you with relevant information regarding the transit of your parcel.
If you encounter any difficulties or have further questions regarding tracking your order, please feel free to contact our customer support team. They will be available to assist you and provide any necessary guidance throughout the tracking process.
My order never arrived.
In such cases, we recommend following these steps:
1. Check Tracking Information: Refer to the email containing your package tracking number(s). Use the provided tracking number(s) to check the status of your package(s) on the respective shipping company's website. Verify whether the tracking information shows that the packages were delivered.
2. Confirm Delivery: If the tracking information indicates that the packages were delivered, ensure that someone at the specified shipping address received them. Check with other household members, neighbours, or the building's front desk if applicable. It's also a good idea to double-check the shipping address provided during the order placement process.
3. Contact the Shipper: If the tracking information confirms delivery but you haven't received the packages, we recommend contacting the shipping company directly. Provide them with your tracking number(s) and explain the situation. They will be able to provide further assistance and investigate the matter.
4. Reach Out to Customer Service: If you are unable to resolve the issue with the shipping company, please reply to your order confirmation email to contact our customer service team. They will be dedicated to assisting you further and resolving any concerns or issues related to the non-delivery of your order.
We understand the importance of receiving your order in a timely manner, and we will work diligently to help resolve this situation to your satisfaction.
What countries do you ship to?
Currently, we exclusively provide shipping services to destinations within the United Kingdom. We regret to inform you that we do not offer international shipping to other countries at this time. Our services are focused on delivering orders within the UK.
If you are located outside the United Kingdom and are interested in our products or services, we apologize for any inconvenience caused. We recommend exploring local alternatives or similar services available in your region that can meet your needs.
Should you have any further inquiries or require additional information, please do not hesitate to reach out. We are here to assist you to the best of our abilities within the scope of our shipping capabilities.
What happens if items are missing or damaged from my order?
If you encounter any issues with missing or damaged items in your order, we apologise for the inconvenience. In such cases, we kindly request that you reply to the order confirmation email to notify our customer service team about the problem.
By replying to the order confirmation email, you will directly communicate your concern to our customer service representatives, who will promptly assist you in resolving the issue. Please provide relevant details such as the order number, specific items that are missing or damaged, and any additional information that may be helpful for us to address the problem effectively.
Our customer service team will review your case and work towards finding a suitable solution, which may include reshipping the missing items or arranging for a refund or replacement for damaged items. We aim to provide a satisfactory resolution and ensure your overall satisfaction with your order.
Can l change the delivery address of my order once the order has been placed?
We understand that circumstances may arise where you need to change the delivery address of your order. While we typically cannot accommodate address changes once an order has been placed, we recommend replying to the order confirmation email to communicate your request.
By replying to the order confirmation email, you can explain your situation and provide the updated delivery address. Our customer service team will review your request and assess if it is possible to make the necessary changes. While we cannot guarantee that we will be able to modify the delivery address, we will do our best to assist you.
Please note that the ability to change the delivery address depends on various factors, including the stage of processing and the shipping carrier's policies. It is important to reach out to us as soon as possible to increase the chances of successfully updating the delivery address.
Please take note of the following information:
Due to the nature of our fresh produce, the availability of certain items in your order may be subject to change. In the event that we are unable to fulfil your entire order, we will promptly refund the difference for the unavailable items. This refund will be processed within 5 working days.
In some cases where specific items are out of stock, we may substitute them with similar items of the same kind or weight. This ensures that you still receive a comparable product if the original item is unavailable.
If you have any questions, or concerns, or require further assistance, please feel free to reach out to us at info@jalaramsweetmart.co.uk. Our dedicated team will be available to address any inquiries you may have.